You can place an order directly on our website by adding items to your cart and completing the checkout process. We accept prepaid orders through the available payment methods at checkout.

Yes. Customers who pay Rs. 300 in advance at the time of checkout are eligible for Free Shipping across Pakistan. Free shipping is fulfilled via our courier partners: TCS, Leopard Courier, PostEx, and M&P. This offer applies only to prepaid orders and does not apply to cash-on-delivery (COD).

Standard shipping charges (for non-advance orders) are Rs. 300, and estimated delivery time is 3–4 working days nationwide. Same-day delivery is available only in Lahore and Islamabad at a charge of Rs. 500.

We ship with reliable local partners: TCS, Leopard Courier, PostEx, and M&P. The courier used may vary based on location and service availability.

You can request a change or cancellation within 24 hours of placing your order by contacting us at info.citymart1@gmail.com or via WhatsApp at +92 315 3835305. If the order has already been dispatched, cancellation may not be possible. In that case, please follow our return process after delivery.

We offer a return policy as stated on our Returns page. Returns must be requested within the eligible time frame, items must be unused with tags and original packaging, and proof of purchase is required.

Please inspect your order upon delivery. If the item is damaged, defective, or incorrect, contact us immediately at info.citymart1@gmail.com with photos and order details. We will arrange a replacement, exchange, or refund as per policy.

After dispatch, we will share tracking details via email or SMS. You may also track your order using your order number on our Order Tracking page.

All applicable taxes in Pakistan are applied at checkout. Any additional courier handling or remote-area fees (if charged) will be communicated prior to dispatch unless you qualify for free shipping by paying Rs. 300 in advance.

For all enquiries, contact us at:
Email: info.citymart1@gmail.com
Phone / WhatsApp: +92 315 3835305
We typically respond within 24–48 hours on business days.